Q: How long will it take to do the job?
A: Normally 1 to 3 1/2 hours depending on the size of the house.
Q: How long will it take my carpet to dry?
A: Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 5 to 8 hours to be completely dry.
Q: Does Fabric Protector really work?
A: Absolutely. Fabric protector is an outstanding product that RBN Cleaning Service recommend highly. In fact, most new carpet has protector on it – applied by the carpet manufacturer. However, protector wears off because of foot traffic on the carpet, frequent vacuuming, etc.
Q: How often should my carpet be cleaned?
A: Our RBN Cleaning team recommend professional cleaning at least every 12 months.
Q: Why should I have my carpets cleaned?
A: There are many reasons to have your carpet and upholstery cleaned:
* Health – Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
* Life of your carpet – can be greatly extended by simple routine professional cleaning.
* Appearance – maintain the original look and luster of your carpet with regularly scheduled cleanings.
Q: Do you move furniture?
A: We will move some furniture (sofas, chairs, tables, etc.). We will not move musical instruments, most beds, full china hutches, full bookshelves, entertainment centers, pool tables… our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.
Q: Are the products you use safe?
A: Yes, we use the #1 line of cleaning products in the world. This allows us to guarantee the highest quality job available at any price! Our products are: nontoxic, safe for pets & children, biodegradable, and phosphate free.
Q: Will the price change?
A: When you call for an estimate we ask a series of questions which will help detect any conditions which may involve an extra charge. These charges are standard in the industry. The difference is we let you know up front what to expect. The choice is still yours.
Q: How do you treat pet stains and odour?
A: Because dogs and cats don’t sweat, their urine contains alkaline salts which absorb moisture out of the air. Thus, pet urine never really dries. It becomes a feeding ground for bacteria which causes odor, staining and discoloration. Minor conditions can be handled with a combination of germicidal and enzyme surface treatments, and enzyme injections into the padding. Major conditions usually require pad replacement and floor treatment in addition to treating the carpet.
Our representatives are happy to help with your requests and offer you knowledgeable and friendly assistance. Call RBN Cleaning at 0400 305 914 and get a free phone estimate.
Our staff offers a 100% satisfaction guarantee on each and every service package.